Features

Advanced Case Management

The advanced case management feature streamlines the handling of reported concerns or cases within organizations, offering comprehensive tools from submission to resolution.

Key functionalities

• Efficient Triage: Easily assign incoming reports to the appropriate people for investigation.
• Monitoring: Track case status and progress, ensuring timely responses.
• Internal Collaboration: Facilitate communication and information sharing among investigation team members.
• Complete Audit Trail: Document all actions taken during the investigation, ensuring transparency and accountability.

Two-way chat and messaging

It works as a dynamic communication center, promoting collaboration and exchange of information.

Key functionalities

• Instant communication: Quick, one-to-one chats, facilitating efficient exchanges between whistleblowers and investigators.
• Comprehensive information sharing: Users share files and documents, improving collaboration and data exchange within the platform.
• Secure communication: End-to-end encryption ensures the privacy and integrity of shared information.
• Detailed record-keeping: All conversations are archived, providing a complete record for future reference, audits and compliance, promoting accountability and transparency.

Reminder

Increase advisors productivity.

Key functionalities

• Scheduled notifications: Users can set reminders for themselves or others regarding important tasks or deadlines related to reported concerns.
• Customizable alerts: Reminders are customizable with details such as task descriptions and due dates, tailored to the user's preferences.
• Multiple delivery channels: Reminders can be delivered via in-app notifications, email alerts or mobile push notifications for timely notification.

This feature promotes efficiency and proactive task management within the platform, facilitating timely resolution of reported concerns.

Filtering and Sorting

This feature enhances user navigation and data management within the whistleblowing platform

Key functionalities

• Efficient Search Functionality: Users can quickly locate specific information by entering keywords or phrases, enabling rapid access to relevant data and reports.
• Refined Filtering Options: Users can apply filters to narrow down search results based on criteria such as date, category, or severity, streamlining data retrieval and analysis.
• Flexible Sorting Capabilities: Data can be sorted based on parameters like date, relevance, or alphabetical order.

Optimizes user experience by facilitating quick and organized access to pertinent information.

Department Managment

Administrators or designated personnel in an organization can organize report concerns based on predefined departments.

Key functionalities

• Departmental structure: Administrators can configure and define the organizational structure within the platform, including different departments, teams or business units.
• Assignment: Assignment of reported concerns to the appropriate department based on the nature of the concern or area of responsibility.
• Access control: Control access to reported concerns based on specific department permissions, ensuring confidentiality and compliance with internal policies.

Category management

Administrators or designated personnel within an organisation are able to organise and categorise reported concerns based on predefined categories.

Key functionalities

• Category creation: The ability to create and customize categories or types of reported concerns based on the organisation's specific needs and requirements.
• Assignment: Assignment of reported concerns to the appropriate department based on the nature of the concern or area of responsibility.
• Access control: Control access to reported concerns based on specific department permissions, ensuring confidentiality and compliance with internal policies.
• Workflow automation: Automation of workflow processes based on category-specific rules and criteria, simplifying the handling and resolution of reported concerns.

Advanced brand customization

With customization options, organizations can ensure that the platform reflects their unique brand elements and visual Identity.

Key functionalities

• Brand elements customization: Customize logos, colors, fonts and themes to ensure a consistent brand image throughout the whistleblowing platform.
• User interface customization: Customize layouts, menus, private policy and navigation elements to match the organization's visual identity and design preferences, creating a cohesive user experience.

Allows organizations to create a whistleblowing management platform with a brand that reflects their identity, values and culture.

Performance Tracking

Solution for organizations to effectively evaluate and improve their whistleblowing programme.

Key functionalities

• Customized metrics: Establishing customized metrics for your whistleblowing programme, including report volume, response times, resolution rates, satisfaction levels and regulatory compliance.
• Monitoring problens and trends: Monitoring the programme's performance in real time, making it easier to immediately identify emerging problems or trends.

Report channel

This feature empowers organizations to establish multiple reporting channels tailored to their specific needs and preferences.

Key functionalities

• Multi customized Channel: Users can create multiple reporting channels within the platform, each designed to address different types of concerns. These channels can be customized to reflect the organization's internal structure, departments, or specific reporting requirements.
• Tailored Forms: For each channel, users can create customized reporting forms with fields relevant to the type of concerns expected to be reported through that channel.
• Flexibility and Adaptability: Can easily modify existing channels or create new ones to accommodate changes in reporting processes or emerging concerns.
• Multi Reporting Options: Organizations can offer diverse reporting options to accommodate different preferences or circumstances.

Language selection

This feature ensures inclusion and accessibility, allowing people to submit reports and interact with the platform in their preferred language.

Key functionalities

• Multilingual interface: This ensures that all users, regardless of their language proficiency, can comfortably navigate the application.
• Multilingual interface: The interface has been designed to be multilingual, with menus, buttons and other interface elements available in several languages.
• Customization: Organizations can customize the language settings to align with their specific language requirements and preferences.

Form Template

Streamlines the creation of reporting forms within the whistleblowing platform by offering.

Key functionalities

• Pre-designed Templates: Access to a library of ready-to-use templates covering various reporting scenarios.
• Customization Options: Flexibility to tailor templates to specific organizational needs.
• Versatility: Templates cater to a wide range of reporting concerns, ensuring suitability for diverse reporting scenarios.
• Efficiency: Expedited form creation process saves time and effort for users.
• Consistency: Promotes uniformity and standardization in reporting across the organization.
• Compliance and Best Practices: Templates may align with regulatory requirements and industry best practices, enhancing compliance and reporting standards.

Feedback surveys

It allows organizations to collect feedback from stakeholders involved in the whistleblowing process through.

Key functionalities

• Customizable surveys: Customized surveys collect information on various aspects, such as user experience, satisfaction and response procedures.
• Target audience: Surveys are aimed at whistleblowers.
• Analysis overview: Data will be presented in the statistics so that you have an overview of the results.

Roles and permissions

Administrators can manage access and privileges for different users within the whistleblowing platform

Key functionalities

• Role Assignment: Administrators assign specific roles based on users responsibilities and authority levels.
• Granular Permissions: Each role comes with customizable permissions, defining users access to pages and information's within the platform.
• Customizable Roles: Administrators can create custom roles tailored to unique organizational needs, adjusting permissions as necessary.
• Audit Trail: The platform maintains an audit trail of users activities, ensuring accountability and transparency.

Robust Notification

Whistleway features an advanced notification system that ensures all updates or changes to reports are promptly communicated to relevant users.

Key functionalities

• Robust and Comprehensive: All updates or changes to reports are rigorously notified.
• Notifications Page: Access all alerts on a dedicated page within the application, facilitating management and tracking.
• Multi-Channel Delivery: Administrators can create custom roles tailored to unique organizational needs, adjusting permissions as necessary.
• Real-Time Alerts: Stay updated with instant alerts on new reports and case updates.